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At the beginning of the year 2000, the company launched a concept that was unique by Dutch standards with an organisational structure tailored completely to the clients’ requirements. The concept was created on the basis of wide-ranging market research into the exact wishes of business clients. The outcome of the research revealed an undeniable need for personalised services and flexibility. The concept consists of optimum compliance with these two vital customer requirements and the company therefore tailored its processes and structure entirely to the provision of unique personalised services.
A fully horizontal structure was established in which only Account Managers are employed and only on one strategic level. The managers have allocated to the Account Managers management tasks and mandates that are the management’s responsibility in a traditional corporate organisation. This provides the customer with a single point of contact for any issue in the form of a dedicated Account Manager with a far-reaching individual mandate as regards financial and management decisions. Services are completely tailored to the customer’s wishes. There are no longer any departments within the organisation. The account managers’ responsibilities include reservations, invoicing, management reports, credit management, sales and acquisition, contracting, evaluations and all kinds of financial matters. The company’s organisation chart is completely flat, thus providing the customers with exclusive points of contact for all travel-related matters, tailored to their specific requirements.
A location was also required that would genuinely guarantee the necessary flexibility. The company was therefore established at the heart of Amsterdam Airport Schiphol. As a result, personal assistance is available for passengers until the very last minute, for example, if a flight is cancelled or overbooked, if there is a change or cancellation or in the event of a missed or delayed flight due to traffic jams, mist, etc. Schiphol Travel is now the official business travel agency of Amsterdam Airport Schiphol and collaborates with a large number of companies at the airport.
In relation to financial services Schiphol Travel is able to guide you through the extremely complicated rates structure that exists on the European market, which is aptly described as a ‘jungle’. The price of airline tickets is related directly to the level of training and experience of the Account Manager who calculates the rates. In general, the higher the level of training and experience of the Account Manager, the lower the price of the ticket will be. You might therefore say that your company ‘hires a purchaser’. The Account Managers employed at Schiphol Travel all have at least five years experience selling a wide range of business journeys and they have all had rates calculation training to at least FAT 2 (Advanced) level. You are therefore assured of a competitive and professional service. In selecting this approach, Schiphol Travel has guaranteed that its products stand out from the rest of the market, in terms of both operational and financial factors.
In addition to low ticket prices, Schiphol Travel will also advise you on the different discount options offered by the various suppliers.
Tel: +31 20 4055275
Mail: info@schipholtravel.com |
